
We also have no evidence that user data was compromised as a result of this downtime."Īccording to experts, Facebook's DNS records were withdrawn from the global routing tables a few hours ago – triggering a huge outage. We want to make clear at this time we believe the root cause of this outage was a faulty configuration change. Our services are now back online and we’re actively working to fully return them to regular operations. This disruption to network traffic had a cascading effect on the way our data centres communicate, bringing our services to a halt. "Our engineering teams have learned that configuration changes on the backbone routers that coordinate network traffic between our data centers caused issues that interrupted this communication. The post reads: "The underlying cause of this outage also impacted many of the internal tools and systems we use in our day-to-day operations, complicating our attempts to quickly diagnose and resolve the problem. Santosh Janardhan, who works as Vice President of Infrastructure at Facebook, has published a post on the company blog with a (somewhat vague) explanation about what triggered the outage on WhatsApp, Facebook, and Instagram. We’re working to get things back to normal as quickly as possible, and we apologize for any inconvenience." But what actually caused WhatsApp, Facebook, and Instagram outage? Posting on Twitter – which is not owned by Facebook and therefore continued to work as expected – the Californian social network shared: "We’re aware that some people are having trouble accessing our apps and products. However, it remained tight-lipped for hours about the cause of the problems. Facebook was pretty quick to acknowledge the problems and issued an apology to users within the first hour of the global outage.
